How to move devices between MobiControl Servers

Owned by Alex Ranch (Deactivated)
Last updated: Nov 05, 2024 by Anders Østergaard BertelsenVersion comment
2 min read

Background Information

For many years, Tasklet Factory has been using one server for device management, namely: https://mobi.taskletfactory.com/MobiControl/

However, as we are meeting new requirements from Android 10, which do not fit well with legacy devices such as Windows Mobile, we needed to create a new MobiControl Server to handle that part.

Most of the new implementations are done on the new server, which is located at https://mob2.taskletfactory.com/MobiControl/ and even some "old" customers need to be moved to the new server if they buy Android 10+ devices.

Please keep in mind that moving devices running Android 6 (or lower) is known to cause issues and is not recommended. 


The Two Servers

How to Move Between MobiControl Servers

If you need to move devices from the old server to the new server for any of the above reasons, simply perform the steps below.

It requires that Tasklet Factory prepare with you so that the devices are operational when moved.

At least you will need a new Enrollment ID for the new customer setup, which Tasklet Factory has prepared on the new server for the customer.

Un-enroll Device from Existing Server

  1. First, you need to unlock the device: I want to unlock a device
  2. Afterward, you must Long-Press on the scanner (where the arrow points) with your finger for 2-4 seconds. This is in the Soti MobiControl app.

3. A pop-up will ask if you want to unenroll. Press "Unenroll":

Enroll Device to New Server

4. Type in the new enrollment ID on the now unenrolled device

Move the Device out of New Devices 

Once the scanner is enrolled, it will be placed in the New Devices in MobiControl on the new server.
Here, the app will not be installed, so you must move the device to either the Production or Test folder. Please see this article for how to move the device: How to move devices between folders in MobiControl


See also