Troubleshoot Capture Images

Owned by Thomas Krause-Kjær
Last updated: Oct 03, 2023 by Johannes Sebastian NielsenVersion comment

Problem

The pictures taken with the scanner are sent and delivered to the ERP system, but the images are missing from the transaction.

This usually occurs because the size of the image is too big and therefore not passed along.

Problem: An error is logged on Mobile

Solution

Download and inspect the current log file from mobile for an error, e.g. Permission errors. 


Problem: Increase "Max Message Size" (On-Prem only)

Solution

The service tier has a limit to the message size it can receive.

Increase "Max Message Size" to the maximum value. See Image Capture (8/10)


Problem: Try lowering resolution/quality on Mobile

Solution

Try lowering the camera resolution to troubleshoot Wi-Fi:

  1. Open the camera in the application
  2. Click on the "Gear" symbol in the top-right corner

  3. Change Picture Quality to: "Low"

  4. Change Image Size to: Lower i.e. 2MegaPixel



  5. Try to Attach Image and validate, pictures are now visible in Mobile Media Queue.


Problem: Stop device from attempting to attach image

The error message "Could not upload media - The <record name> does not exist" appears in the device log and you want stop the device from attempting to attach image.

Solution

  1. Remote control the device
  2. Use the File Explorer to delete the images from sdcard\MobileWMS -folder



How Image capture works behind the scenes

Images are transferred in two separate requests

  1. Mobile sends an initial request, containing a uniqe ID of the image. (Mobile Doc. Type: PostAdhocRegistration, Registration type: RegisterImage)
  2. Mobile sends a second request, containing the unique ID and the image date. (Mobile Doc. Type: PostMedia, Registration type: Type: Image)

This is done to provide the mobile user with a real-time experience when handling large image data loads.