I need to connect my device to MobiControl

Owned by Dan Andersen
Last updated: Oct 28, 2024 by Anders Østergaard BertelsenVersion comment

Problem

My device is not connecting to MobiControl even though it is powered on and connected to a network.

Solution

  1. Unlock the device: I want to unlock a device
  2. Make sure the device has internet access, for example, it can browse a web page.
  3. Open the SOTI MobiControl app
  4. Check the Agent Status. It should be 'Connected', but since you are reading this article, it might be 'Disconnected'.



  5. If the status is 'Disconnected', tap once on the Agent Status. The status should change to 'Connected', which means the device has successfully reconnected.

    If the device is stuck on 'Connecting' please verify the network requirements:

    Network Requirements for MobiControl