Re-install MobiControl Plugin

Owned by Dan Andersen
Last updated: May 10, 2022 by Benjamin Smed Sindersen
1 min read

When MobiControl keeps asking you to install a plugin, follow this guide to fix the remote control plugin issue.

Step-by-step guide

  1. Close all sessions of your web browser. 
  2. Open Control-Panel-> Remove/Uninstall Program, and uninstall  ALL "SOTI Remote Control Service" item(s) previously installed. 
  3. Then open your web browser, start the web-console and download it.
  4. Before reinstalling the plugin, click on "Advanced":

   

     5. Choose "Install for all users of this machine" and continue the installation as usual.


 

   



  1. Apparently, every time your server has been patched/upgraded, there is a possibility that a new RC plug-in is needed and the problem seems to come back.  Just repeat the above procedure to get the latest RC plug-in properly installed and everything should works fine again.