My devices does not have the MobileWMS Profile in Datawedge

Problem

The MobileWMS profile does not appear in Datawedge:

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Solution

We need to export and import a Datawedge profile (MobileWMS) from a working device to the other device. 

Step 1

1. Go to MobiControl
   
   

2. Remote control a working device.

   1. Make sure that these information are the same as the device that are missing the MobileWMS profile: 

      • Model

      • Android Version 

      • Firmware version 

3. Open the working device
   
   

4. Unlock the device:

   1. Follow this guide: I want to unlock a device - Support Knowledge Base - Tasklet Factory Docs
      
      

5. Close the MobileWMS app

Step 2

1. Go to DataWedge

2. Click on the 3 dots in the upper right corner

3. Click on "Settings"

4. Scroll down and click on "Export Profile" 

5. Choose "MobileWMS" and click "Export": 
   

   
   
   
   

6. Close Datawedge and open the MobileWMS app 

Step 3

1. In the explore tool, follow this path and copy the "com.symbol.datawedge" folder to your computer:

   1. click on the device → sdcard → Android → data →  "com.symbol.datawedge":
      
      

      
      
      

2. Close the remote window 

Step 4

1. Open and remote control the device that are missing the MobileWMS profile 

2. In the explore tool, follow this path and paste in the "com.symbol.datawedge" folder from your computer:

   1. click on the device → sdcard → Android → data →  paste in the "com.symbol.datawedge" folder

Step 5

1. Go to DataWedge

2. Click on the 3 dots in the upper right corner

3. Click on "Settings"

4. Scroll down and click on "Import Profile" 

5. Choose "dwprofile_MobileWMS.db":
   

6. Go back and now you will see the MobileWMS: 

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Step 6 

1. Open MobiControl on the device. 

2. Long press the "back" - button 

3. Click "User mode"

4. log in to MobileWMS