Problems scanning a barcode (Scan Info)

Owned by Lars Holm Christiansen (Unlicensed)
Last updated: Jan 08, 2024 by Anders Østergaard BertelsenVersion comment
2 min read

Problem

My scanner cannot scan a specific barcode or the scan result is not what I anticipated.

Solution

There are several reasons why scanning a barcode does not have the desired result.

Use the "Scan info" tool to verify the barcode contents.


Opening "Scan Info" from the Main Menu

  1. Select "Settings" 
  2. Select "Scan Info"


Opening "Scan info" from the login screen

Double-tab the text "Tasklet"

Scaninfo

Using Scan Info

Scanning the barcode will reveal the contents and type 


If this does not match the value you expected be sure to include a screenshot when you raise a service desk ticket