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When MobiControl keeps asking you to install a plugin, follow this guide to fix the remote control plugin issue.

Step-by-step guide

  1. Just close all sessions of your web browser. 
  2. Open Control-Panel-> Remove/Uninstall Program, and uninstall  ALL "SOTI Remote Control Service" item(s) previously installed. 
  3. Then open your web browser, start the web-console and download it.
  4. Before reinstalling the plugin, click on "Advanced":

   

     5. Choose "Install for all users of this machine" and continue the installation as usual.


 

   



  1. Apparently, every time your server has been patched/upgraded, there is a possibility that a new RC plug-in is needed and the problem seems to come back.  Just repeat the above procedure to get the latest RC plug-in properly installed and everything should works fine again.




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