When MobiControl keeps asking you to install a plugin, follow this guide to fix the remote control plugin issue.
Step-by-step guide
- Just close all sessions of your web browser.
- Open Control-Panel-> Remove/Uninstall Program, and uninstall ALL "SOTI Remote Control Service" item(s) previously installed. It will be even better if you reboot your computer.
- Then open your web browser, start the web-console and download and install the remote plug-in as usual.
- If the remote control session does not start, close all sessions of the web-browser and then restart it again.
- Apparently, every time your server has been patched/upgraded, there is a possibility that a new RC plug-in is needed and the problem seems to come back. Just repeat the above procedure to get the latest RC plug-in properly installed and everything should works fine again.
- If after these steps have been done, Mobicontrol still asks you to download a plugin, make sure to install the plugin as administrator.
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