Problems scanning a barcode (Scan Info)

Owned by Lars Holm Christiansen (Unlicensed)
Last updated: Nov 01, 2024 by Anders Østergaard Bertelsen

Problem

My scanner cannot scan a specific barcode, or the scan result is not what I anticipated.

Solution

There are several reasons why scanning a barcode does not have the desired result.

Use the "Scan info" tool to verify the barcode contents.


Opening "Scan Info" from the Main Menu

  1. Select "Settings" 
  2. Select "Scan Info"

 


Opening "Scan info" from the login screen

Double-tap the middle of the screen.

Scaninfo

Using Scan Info

Scanning the barcode will reveal the contents and type 


If this does not match the value you expected, be sure to include a screenshot when you raise a service desk ticket