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Problem

My scanner cannot scan a specific barcode or the scan result is not what I anticipated.

Solution

There are several reasons why scanning a barcode does not have the desired result.

Use the "Scan info" tool to verify the barcode contents.


Main Menu

  1. Select "Setting" 
  2. Select "Scan Info"


Login screen

Double-tab the text "Tasklet"

Scaninfo

Using Scan Info

Scanning the barcode will reveal the contents and type 


If this does not match the value you expected be sure to include a screenshot when you Raise a Service Desk Ticket




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