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- Unlock the device: I want to unlock a device
- Make sure the device has internet access, for example, it can browse a web page.
- Open the SOTI MobiControl app
- Check the Agent Status. It should be 'Connected', but since you are reading this article, it might be 'Disconnected'.
If the status is 'Disconnected', tap once on the Agent Status. The status should change to 'Connected', which means the device has successfully reconnected.
Info If the device is stuck on 'Connecting' please verify the network prerequisitesrequirements:
- Firewall port 5494 must be opened for outbound connections
Mobicontrol Server has the IP address 40.68.196.181 and hostname ds1.mobi.taskletfactory.com and ds1.mob2.taskletfactory.com + 40.114.220.164 port 5494.