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Anders Østergaard Bertelsen

Anders Østergaard Bertelsen

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Comment: Simplified

Problem

My device isn't is not connecting to MobiControl despite being even though it is powered on and connected to a network.

Solution

  1. Unlock the device: I want to unlock a device.
  2. Make sure the device has internet access, for example, it can browse a web pageaccess to the internet.
  3. Open the SOTI MobiControl appCheck .
  4. Under the Device tab, check the Agent Status. It should be say 'Connected', but since you are reading this article, it might be say 'Disconnected'.



  5. If the status is 'Disconnected', tap once on the Agent Status. The status should change to 'Connected', which means the device has successfully reconnected.

    Info

    If the device is stuck on 'Connecting' please verify the network prerequisitesrequirements:

  6. Firewall port 5494 must be opened for outbound connections
    7. Mobicontrol Server has the IP address 40.68.196.181 and hostname ds1.mobi.taskletfactory.com and ds1.mob2.taskletfactory.com + 40.114.220.164 port 5494.

    Network Requirements for MobiControl