Problem
My device is not connected connecting to MobiControl even though it is on the WIFI network
...
powered on and connected to a network.
Solution
- Unlock the device in order to check a few things, see: I want to unlock my scannera device
- Make sure that it the device has Internet internet access, e.g for example, it can browse a web page.
- Open the SOTI MobiControl app called MobiControl
- Go to the Device Configuration page (can be found in the upper right menu)
- Check the Agent Status, it should say Connected - but as . It should be 'Connected', but since you are reading this article, it might say DisconnectedClick be 'Disconnected'.
If the status is 'Disconnected', tap once on the Agent Status
label, as this will trigger the device to connect- The Agent Status should change from Disconnected to Connected or Connecting
- If it gets the Connected Status, all is good
- If it is stuck connecting, then check these network prerequisites for connecting
- Firewall port 5494 must be opened for outbound connections for MobiControl to work. The Mobicontrol Server has the IP address 40.68.196.181 and hostname ds1.mobi.taskletfactory.com and ds1.mob2.taskletfactory.com + 40.114.220.164 port 5494.
. The status should change to 'Connected', which means the device has successfully reconnected.
Info If the device is stuck on 'Connecting' please verify the network requirements: