Introduction

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1. Go to Settings
2. Click on System
3. Click on Advanced
4. Click on Reset options
5. Click on Erase all data (factory reset) - it is important that you do not select any "enterprise reset" option.
6. Click on Erase all data

The scanner is now ready to be enrolled in MobiControl, as described in the following section.

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1. Firewall port 5494 must be opened for outbound connections for MobiControl to work. The Mobicontrol Server has the IP address 40.68.196.181 and hostname ds1.mobi.taskletfactory.com and ds1.mob2.taskletfactory.com + 40.114.220.164 port 5494.
   If you have trouble enrolling devices, the firewall may not have opened yet.
   You can enroll the scanners using a mobile phone by sharing the phone's internet connection and connecting the scanner to a mobile phone hotspot.
2. The device is enrolled incorrectly if you haven't used the afw#mobicontrol, as seen in step 6 of Enroll The Scanner In MobiControl.
   A factory reset of the device is required, and you must follow the guide again carefully.
   This error can happen if the device has been logged in and the Google Play Store is used to download MobiControl.
3. When a device is enrolled, and you get the message Package not found then this is because the device is in the New Devices folder.
4. If you see the message License Invalid, then open a ticket on the service desk.
   When you buy a license, Tasklet applies the license to a device, which we can only do after enrollment.
5. If you see the error "Enroll on SafetyNet Attestation Failure" when enrolling a device, contact Tasklet Factory to solve the issue.
6. If you enroll an Android 10 device, remember to inform Tasklet Factory as those devices require extra attention.
7. You can use the same Enrollment ID for the same devices. If you acquire different models, inform Tasklet, and we'll provide or update the Enrollment ID.
8. If you have any issues or questions, you can always open a ticket on the support desk, and we'll assist right away!

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