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This usually occurs because the size of the image is too big and therefore not passed along.
Solution
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| bgColor | #fff |
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: Increase "Max Message Size" (On-Prem only)
Steps
The service tier has a limit to the message size it can receive.
Increase "Max Message Size" to the maximum value. See Image Capture (8/10)
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Solution: Lower photo resolution and quality on mobile device
Steps
You need to lower the camera resolution on the device:
- Open the camera in the application
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- Click on the
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- "Gear" symbol in the top-right corner
- Change Picture Quality to: "Low"
- Change Image Size to: Lower i.e. 2MegaPixel
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- Try to Attach Image and validate, pictures are now visible in
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- Mobile Media Queue.