Troubleshoot Capture Images

Problem

The pictures taken with the scanner are sent and delivered to the ERP system, but the images are missing from the transaction.

This usually occurs because the size of the image is too big and therefore not passed along.

Solution: Increase "Max Message Size" (On-Prem only)

Steps

The service tier has a limit to the message size it can receive.

Increase "Max Message Size" to the maximum value. See Image Capture (8/10)

Solution: Lower photo resolution and quality on mobile device

Steps

You need to lower the camera resolution on the device:

1. Open the camera in the application
   
   
2. Click on the "Gear" symbol in the top-right corner
   
3. Change Picture Quality to: "Low"
   
   
4. Change Image Size to: Lower i.e. 2MegaPixel
   
   
   
   
5. Try to Attach Image and validate, pictures are now visible in Mobile Media Queue.