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- Unlock the device: I want to unlock a device.
- Make sure the device has internet access, for example, it can browse a web pageaccess to the internet.
- Open the SOTI MobiControl appCheck .
- Under the Device tab, check the Agent Status. It should be say 'Connected', but since you are reading this article, it might be say 'Disconnected'.
If the status is 'Disconnected', tap once on the Agent Status. The status should change to 'Connected', which means the device has successfully reconnected.
Info If the device is stuck on 'Connecting' please verify the network requirements: