Problem
The application is not showing me the required information or it is not working as intended.
Thus, I need to gather information to raise a proper request in the service desk in order to get help.
The Mobile Document Queue List is a great place to look as it contains all the Requests from the Mobile Device and the corresponding Answers from the ERP system.
Typically, a set of Requests and Answers is sufficient in order to fast-track the problem resolution process.
Solution
- Open the ERP System
- Search for Mobile Document Queue List and in the result, list click on Mobile Document Queue List
- Order the list by for instance Created Time or filter it on a specific Document or User in order to find the proper row of data
- Select the line and get the Request + Answer and export them as XML
- Add the documents to the ticket you are creating or use them to getting the required knowledge to solve the issue yourself if possible
See also