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  • The port number used by SOAP Web Service of the server tier, must be be open for mobile devices to connet
  • This is the only requirement 


Troubleshooting log in

See I cannot log in from mobile device

MobiControl - Remote control

See Network Requirements for MobiControl

  1. WiFi Internet connection

    1. Test: Are you able to open a website using the browser on the scanner?

      1. Not a 100% guarantee as port 80/Internet may be blocked

  2. Firewall 

    1. Customer MobiControl:  Firewall port 5494 must be opened for outbound connections for MobiControl to work. The Mobicontrol Server has the IP address 40.68.196.181 and hostname ds1.mobi.taskletfactory.com and ds1.mob2.taskletfactory.com + 40.114.220.164 port 5494.

    2. Partner MobiControl: Port TCP 5494 must be open for outbound connection (IP address: 13.81.28.131 + ds1.partnermobi.taskletfactory.com 

    3. the MTU size needs to be set to 1,500 bytes

  3. As the connection is HTTPS, a certificate is in play. The date on mobile device must not be to far off the current date - or else the HTTPS connection will not be allowed.

If the above is OK, then the mobile device should be able to connect to MobiControl.

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