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Problem

You have trouble connecting the mobile device to MobiControl or ERP.

Solution

NAV/365BC - Connection to ERP-system

  • The port number used by SOAP Web Service of the NAV server tier, should be open for the network used by the scanner.

This is the only requirement 

MobiControl - For Remote control

  1. WiFi Internet connection

    1. Test: Are you able to open a website using the browser on the scanner?

      1. Not a 100% guarantee as port 80/Internet may be blocked

  2. Firewall 

    1. Customer MobiControl: Port TCP 5494 must be open for outbound connection (IP address: 40.68.196.181) + ds1.mobi.taskletfactory.com

    2. Partner MobiControl: Port TCP 5494 must be open for outbound connection (IP address: 13.81.28.131 + ds1.partnermobi.taskletfactory.com 

  3. As the connection is HTTPS, a certificate is in play. The date on mobile device must not be to far off the current date - or else the HTTPS connection will not be allowed.

If the above is OK, then the mobile device should be able to connect to MobiControl.

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