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Problem

My scanner cannot scan a GS1-Datamatrix barcode; all other barcodes work as intended.

This issue typically applies to Zebra devices, but Newland devices need to explicitly be setup for it.

Solution - Zebra

  1. Unlock the device: I want to unlock a device - Support Knowledge Base - Tasklet Factory Docs
  2. Launch DataWedge.
  3. Select the Target Profile MobileWMS.
  4. Under Barcode input, select Configure scanner settings.
  5. Select Decoders.
  6. Enable GS1 Datamatrix.
  7. Test Again

Solution - Newland

  1. Scan the barcode found here.

If this does not solve the problem, Raise a Service Desk Ticket or update your existing one.

In either case, please share the barcode in question and a scan of the barcode following this procedure: Problems scanning a barcode (Scan Info) - Support Knowledge Base - Tasklet Factory Docs




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