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My scanner cannot scan a specific barcode, or the scan result is not what I anticipated.

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Use the "Scan info" tool to verify the barcode contents.


Opening "Scan Info" from the Main Menu

  1. Select "Settings" 
  2. Select "Scan Info"

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Opening "Scan info" from the login screen

Double-tab the text "Tasklet"Image Removedtap the middle of the screen.

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Scaninfo

Using Scan Info

Scanning the barcode will reveal the contents and type 

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If this does not match the value you expected, be sure to include a screenshot when you you raise a service desk ticket

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