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Description 

To re-enroll a Windows Mobile Device, it is necessary to perform a cleanup of clean the device. The uninstaller for the MobiControl Agent does not remove all installed files from the device. First step is to remove the app from the device.

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The cleanup process requires two steps as outlined below:

1. Remove the MobiControl App
2. Delete MobiControl files on the device

1. Remove MobiControl app from Device

1. Go to Settings > System > Remove Programs

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2. Select MobiControl from the list and then click the "Remove" button.

Next The next step is to delete all files and folders relating to MobiControl. 

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2. Delete MobiControl Files from Device

1. Go to File Explorer > Flash File Store (this is the default storage folder. If another storage folder was set during install time,

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1. the files

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1. are in that folder*)
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3. Find the file named "pdb.ini."

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1. long press on the file and click "Delete"

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2. Find the folder "PdbPkg" and delete that as well

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2. Go to File Explorer > My Device and delete the files "PkInst" and "PkCtrlSv"

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1. Find the folder "PdbInfo" and delete that as well.
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3. When these files and folders are deleted,

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1. restart the device to verify the uninstallation is completed successfully.

*On Motorola/Symbol devices, the default storage folder is "Application" instead of "Flash File Store"