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You must answer the questions below to request the Migration tool from Tasklet

...

    1. No → Proceed to next question
    2. Yes → You need to talk with a developer from Tasklet to verify your customization

E:

...

    1. No → Request a meeting with a developer from Tasklet for help
    2. Yes → Proceed to next question

...

Please confirm that you will test the migration in a copy of the production environment to verify the migration result.

    1. No → Do not start the migration process
    2. Yes → Perfect, you are ready to proceed.Please contact the Tasklet Service desk to get the Pack & Ship Migration tool


Now please take a look at the detailed How-to: Migration of Pack & Ship and get in touch with the service desk to request a meeting with a developer from Tasklet to complete the migration of a sandbox.

Then you'll prepared to migrate the production tenant and other customer tenants.