Problem
My scanner is "locked," device is stuck on the lockdown screen and I cannot access my device the settings to change the WiFi network, for instance.
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You can also unlock the device directly from MobiControl. This can be used to unlock multiple devices at the same time.
Selec In MobiControl, select the device(s) you want unlocked , and send the "Enter Admin Mode" command. This will unlock the device(s) selected.
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To return to User Mode, simply “long press” the back button in the MobiControl app and choose "User Mode" in the menu, or alternatively, reboot the device.
You can also send the "Enter User Mode" command from MobiControl.
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