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Problem

My scanner is "locked," and I cannot access my device settings for instance to change the WiFi network, for instance. 

Solution

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To do this exit the MobiControl lockdown, From the “Start Mobile WMS” screen do the following:

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1: Unlock the device directly

If you have the device in front of you, or if you are remote controlling the device, you can unlock the device from the "Start Mobile WMS" screen:

For Android devices:
Long press the back button. If you are using remote control hit , press the "page-up" key and click administrator, and select administrator use the code “192837”on "administrator." Use administrator password: 192837

For Windows devices: click
Click the menu button and select administrator use the code “192837”To get Back in User Mode, simply “long administrator. Use administrator password: 192837

Solution 2: Unlock the device using MobiControl

You can also unlock the device directly from MobiControl. This can be used to unlock multiple devices at the same time.

Selec the device(s) you want unlocked, and send the "Enter Admin Mode" command. This will unlock the device(s) selected.

You can find the command by clicking on the three dots after having selected the device(s) in MobiControl and then searching for "Enter Admin Mode":

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To return to User Mode, simply “long press” the back button in the MobiControl app and choose "User Mode" in the menu, or alternatively, reboot the device.
You can also send the "Enter User Mode" command from MobiControl.

See also