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This usually occurs because the size of the image is too big and therefore not passed along.
Solution
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| bgColor | #fff |
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Problem: An error is logged on Mobile
Solution
Download and inspect the current log file from mobile for an error, e.g. Permission errors.
Problem: Increase "Max Message Size" (On-Prem only)
Solution
The service tier has a limit to the message size it can receive.
Increase "Max Message Size" to the maximum value. See Image Capture (8/10)
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Problem: Try lowering resolution/quality on Mobile
Solution
Try lowering the camera resolution to troubleshoot Wi-Fi:
- Open the camera in the application
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- Click on the "Gear" symbol in the
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- top-right corner
- Change Picture Quality to: "Low"
- Change Image Size to: Lower i.e. 2MegaPixel
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- Try to Attach Image and validate, pictures are now visible
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- in Mobile Media Queue.
Problem: Stop device from attempting to attach image
The error message "Could not upload media - The <record name> does not exist" appears in the device log and you want stop the device from attempting to attach image.
Solution
- Remote control the device
- Use the File Explorer to delete the images from sdcard\MobileWMS -folder
How Image capture works behind the scenes
Images are transferred in two separate requests
- Mobile sends an initial request, containing a uniqe ID of the image. (Mobile Doc. Type: PostAdhocRegistration, Registration type: RegisterImage)
- Mobile sends a second request, containing the unique ID and the image date. (Mobile Doc. Type: PostMedia, Registration type: Type: Image)
This is done to provide the mobile user with a real-time experience when handling large image data loads.