Introduction

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If the device is brand new and has never been used before, it might not be required to perform the Factory Reset.
You can thus skip the first part about Factory Reset and go straight to Enrollment.

Factory Reset

This section outlines the steps required to perform a factory reset on a scanner.
There are two different approaches, one for manual factory reset and one specifically for Zebra devices.

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This section outlines how to enroll a scanner into the device management system MobiControl, which can be done on either a brand-new scanner that has not been used before or an “old” scanner that has been factory reset as described in the previous section.

1. Once you start up the scanner, you are presented with given the following screen to choose either option.
   
2. Click on Lets Go
   
3. Welcome to your Device Screen: click Set up as new
4. Connect to your WIFI
5. On the Copy apps & data screen: click Don't copy
6. In the email, field input afw#mobicontrol and press next
   
   
7. Accept that the device is allowed to install MobiControl | Android Enterprise
8. MobiControl will now be installed
9. Click next to setup set up MobiControl
10. Accept that the application can monitor the device
11. Open MobiControl on the scanner and enter the Enrollment ID shared on the service desk.

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The device is enrolled on MobiControl and resides in the folder "New Devices" folder.

Before you can use the device, a Mobile WMS license needs to be applied to the deviceit.

To get this, open a ticket on the Tasklet Support Desk: https://jira.taskletfactory.com/servicedesk/customer/portal/2/create/15service desk.

Frequently Asked Questions

1. Firewall port 5494 must be opened for outbound connections for MobiControl to work. The Mobicontrol Server has the IP address 40.68.196.181 and hostname ds1.mobi.taskletfactory.com and ds1.mob2.taskletfactory.com + 40.114.220.164 port 5494.
   If you have trouble enrolling devices, perhaps the firewall has may not been have opened yet.
   You can enroll the scanners using a mobile phone by sharing the phone's internet connection and connecting the scanner to a mobile phone hotspot.
2. The device is enrolled incorrectly if you haven't used the afw#mobicontrol, as seen on in step 6 of Enroll The Scanner In MobiControl.
   A factory reset of the device is required, and you need to must follow the guide again carefully.
   This error can happen if the device has been logged in and the google store Google Play Store is used to download MobiControl.
3. When a device is enrolled, and you get the message Package not found, then this is because the device is in New Devices and requires a Mobile WMS license to continue.
4. If you see the message License Invalid, then you need help from the Tasklet Factory support desk: https://jira.taskletfactory.com/servicedesk/customer/portal/2/create/15 then open a ticket on the service desk.
   When you buy a license, Tasklet applies the license to a device, which we can only do after enrollment.
5. If you see the error "Enroll on SafetyNet Attestation Failure" when you try to enroll enrolling a device, contact Tasklet Factory to solve the issue.
6. If you enroll an Android 10 device, remember to inform Tasklet Factory as those devices require extra attention.
7. You can use the same Enrollment ID for the same devices. If you acquire different models, inform Tasklet, and we'll provide or update the Enrollment ID.
8. If you have any issues or questions, you can always open a ticket on the support desk, and we'll assist right away!

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