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This can be fixed by following the steps below the picture.

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Step-by-step guide

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Solution

  1. Select the device in MobiControl
  2. Select Send →  Script
  3. A Script Window will be shown
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  5. In the Dropdown choose Option: Select Waiting for Screen Fix
  6. Click OKbutton Send Script

The device will turn black and then re-connect and then you should be able to remote control

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