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2. When you are trying to remote control a device, a message pops up: "This device already has an active remote control session" and pressing the left- Ctrl keys do not work - see below.

Solutions

If you are logged in Mob2, PartnerMob2 or PartnerMobi:

1. Select the device in MobiControl
2. Select Send Script
3. SelectScript Type: Legacy
4. Select Remote Control Fix
5. Click button Send Script

The device will turn black and then re-connect. Afterwards, you should be able to remote control.

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If you are logged in Mobi: https://mobi.taskletfactory.com/MobiControl/WebConsole/

1. Select the device in MobiControl
2. Select Send Script
3. Select (Can also be called 'Waiting for Screen Fix')
4. Click button Send Script

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The device will turn black and then re-connect and then . Afterwards, you should be able to remote control

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