Problem
The application is not showing me the required information or it is not working as intended.
...
The Mobile Document Queue List is a great place to look as it contains all the Requests from the Mobile Device and the corresponding Answers from the ERP system.
Typically, as a set of Request Requests and Answers is sufficient in order to fast-track the problem resolution process.
Solution
| Panel |
|---|
|
- Open the ERP System
- Search for Mobile Document Queue List and in the result, list click on Mobile Document Queue List
- Order the list by for instance Created Time or filter it on a specific Document or User in order to find the proper row of data
- Select the line and get the Request + Answer and export them as XML
- Add the documents to the ticket you are creating or use them to getting the required knowledge to solve the issue your self yourself if possible
|
...
See also
| Filter by label (Content by label) |
|---|
| showLabels | false |
|---|
| max | 5 |
|---|
| spaces | TFSK |
|---|
| showSpace | false |
|---|
| sort | modified |
|---|
| reverse | true |
|---|
| type | page |
|---|
| cql | label = "documentqueue" and type = "page" and space = "TFSK" |
|---|
| labels | kb-troubleshooting-article |
|---|
|
...
...