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You have trouble connecting the mobile device to MobiControl or ERP.
Solution
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Business Central (NAV)
- The port number used by SOAP Web Service of the NAV server tier, should be open for the network used by the scanner.
This is the only requirement
For troubleshooting go to I cannot log in from mobile device
MobiControl - For Remote control
WiFi Internet connection
Test: Are you able to open a website using the browser on the scanner?
Not a 100% guarantee as port 80/Internet may be blocked
Firewall
Customer MobiControl: Port TCP 5494 must be open for outbound connection (IP address: 40.68.196.181) + ds1.mobi.taskletfactory.com
Partner MobiControl: Port TCP 5494 must be open for outbound connection (IP address: 13.81.28.131 + ds1.partnermobi.taskletfactory.com
As the connection is HTTPS, a certificate is in play. The date on mobile device must not be to far off the current date - or else the HTTPS connection will not be allowed.
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