Problems
1. When you are trying to remote control a device and the device screen does only show the Waiting for Screen, see below.
2. When you are trying to remote control a device, a message pops up: "This device already has an active remote control session" and pressing the left- Ctrl keys do not work - see below.
Solutions
- Select the device in MobiControl
- Select Send Script
- Select Script Type: Legacy
- Select Remote Control Fix (Can also be called 'Waiting for Screen Fix')
- Click button Send Script
The device will turn black and then re-connect. Afterwards, you should be able to remote control.