I cannot remote control in MobiControl

Problem

 When you are trying to remote control a device and the device screen does only show the Waiting for Screen, see below.

Solutions

If you are logged in Mob2, PartnerMob2 or PartnerMobi:

1. Select the device in MobiControl
2. Select Send Script
3. Select Script Type: Legacy
4. Select Remote Control Fix
5. Click button Send Script

The device will turn black and then re-connect. Afterwards, you should be able to remote control.

If you are logged in Mobi: https://mobi.taskletfactory.com/MobiControl/WebConsole/

1. Select the device in MobiControl
2. Select Send Script
3. Select Waiting for Screen Fix
4. Click button Send Script

The device will turn black and then re-connect and then you should be able to remote control