If your device is no longer covered by either a warranty or service contract, you will have to raise the RMA yourself.
Follow the steps in this guide for how to do that.
Step 1 - Create an account:
- To do this, you will need an account for the Zebra RMA portal, and you can create an account here: Online Repair Request - EMEA | Zebra
- Select Register and then select End Customer:
- On the next page, enter your email and follow all the steps required.
Step 2 - login:
- Once an account has been created, then log in by clicking the returning customer and then choosing the relevant language:
Step 3 - Create new repair order:
- Follow this link for a video guide from Zebra on how to create a Repair Order:
Step 4 - Get the RMA document in PDF format
- A PFD file of the RMA document will be sent to the email linked to your account.
Step 5 - Ship the device
You should read and follow the directions printed in the document very closely.
Ship-To address of the service centre can also be found in the RMA document.
Please print two copies of the packing slip(s) and include one copy on the inside of your return shipment(s) and one copy on the outside of your return shipment(s). Refer to this RMA Number in all communications regarding this issue.
Hardware not covered by a service contract can often have a handling time of 5-6 weeks, and service centre processing will usually be 3-4 weeks.
Please note: The service centre does not guarantee any peripherals included with the hardware.
Things like a stylus, hand strap, and battery should be removed and not sent with the device.
This is very important - Neither the service centre nor Tasklet Factory will cover the loss of hardware peripherals sent with hardware for RMA!
Please print two copies of the packing slip(s) and include one copy on the inside of your return shipment(s) and one copy on the outside of your return shipment(s)
Step 6 - Enrollment
- Once the device is back from RMA, raise a ticket with Tasklet for enrollment: https://jira.taskletfactory.com/servicedesk/customer/portal/2/create/42.