If your device is no longer covered by either a warranty or service contract, you will have to raise the RMA yourself.

Follow the steps in this guide for how to do that.

Step 1 - Create an account:

To do this, you will need an account for the Zebra RMA portal, and you can create an account here: Online Repair Request
Select Register and then select End Customer:

Step 2 - login:

Once an account has been created, then log in by clicking the returning customer and then choosing the relevant language:

Step 3 - Create new repair order:

Follow this link for a video guide from Zebra on how to create a Repair Order:

Step 4 - Get the RMA document in PDF format

A PFD file of the RMA document will be sent to the email linked to your account.

Step 5 - Ship the device

Step 6 - Enrollment

Once the device is back from RMA, raise a ticket with Tasklet for enrollment: https://help.taskletfactory.com/

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