Cloud Print Incident 11.03.2025

Reported By: Dan Andersen, COO

Incident Description

The cloud print service experienced partial downtime between 06:15 UTC and 09:15 UTC due to a process error during the transition between DNS hosting providers for our top-level domain, taskletfactory.com.

Root Cause Analysis

The DNS provider transition required an email-based verification step. However, the verification email was mistakenly filtered into an employee’s spam folder, preventing timely action. As a result, our domain was temporarily suspended.

Additionally, our IT supplier, who assisted with the transition, was unfamiliar with the verification process, which contributed to the resolution delay.

Actions Taken

• At 07:45 UTC, upon detecting the issue with Cloud Printing, we contacted our IT supplier for assistance.

• The IT supplier escalated the matter to the DNS hosting company, which informed us about the pending verification.

• Once identified, we retrieved the verification email and completed the required steps to lift the domain suspension.

Resolution and Recovery

Due to DNS record propagation times (default 60 minutes or longer in some cases), service restoration varied across customers, with some experiencing a faster resolution than others.

Additional Information

If you still have problems accessing taskletfactory.com, mob2.taskletfactory.com, or something similar, try flushing your DNS from the machine you are using.

Flushing the DNS cache can help resolve website access issues by clearing outdated or corrupted DNS entries. Here are the steps to flush DNS on different operating systems:

Windows

1. Open Command Prompt as an administrator: Press the Windows key, type cmd, right-click on Command Prompt, and select "Run as administrator".

2. Type the following command and press Enter: ipconfig /flushdns This will clear the DNS cache¹.

Follow Up

For further inquiries or a follow-up meeting, please contact Dan Andersen