This page outlines a simple process for restoring your base configuration on a device.
The steps are the following:
Login to MobiControl
Locate your devices that have an issue and note the current folder they are in since this folder is needed in step 4
Simply drag the devices from the current location that they are in and into the folder called New Devices
Click on the New Devices folder, mark the device(s), and move them back to the folder they came from
The devices will reboot and load the default configuration
See the video guide below.