Problem

You have trouble connecting the mobile device to MobiControl or ERP.

Solution

NAV/365BC - Connection to ERP-system

• The port number used by SOAP Web Service of the NAV server tier, should be open for the network used by the scanner.

This is the only requirement 

MobiControl - For Remote control

1. WiFi Internet connection

   1. Test: Are you able to open a website using the browser on the scanner?

      1. Not a 100% guarantee as port 80/Internet may be blocked

2. Firewall 

   1. Port TCP 5494 must be open for outbound connection (IP address: 40.68.196.181).

3. Date/time

   1. As the connection is HTTPS, a certificate is in play. The date on mobile device must not be to far off the current date - or else the HTTPS connection will not be allowed.

If the above is OK, then the mobile device should be able to connect to MobiControl.