Problem
When attempting to log in to Mobile WMS Trial from a mobile device, an error message is shown.
Contents
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Connection Guide - Step 1
My supported device does not scan when activating the scanning functionality
Not all scanners are enabled per default.
Please open the Google Play Store and search for "Tasklet Mobile WMS" and install the app and continue to step 2.
The app automatically enables the scanner while the app is used.
Nothing happens when scanning the barcode in step 1 of the Mobile WMS Connection Guide
Not all scanner automatically opens a browser or Google Play Store when scanning a link with the address of an app.
First try to open a browser and set focus in the Address field. Scanning while the address field is activated is often handled like keyboard input.
Otherwise follow the guideline for "The scanner is not enabled in my supported Android device".
Message: "No scanner found"
Please make sure you are using a supported scanner: https://taskletfactory.com/hardware/mobile-computers/
Connection Guide - Step 2
Nothing happens when scanning the barcode in step 2 of the the Mobile WMS Connection Guide
Please make sure you are using a supported scanner: https://taskletfactory.com/hardware/mobile-computers/
Connection Guide - Step 3
Error: "The resource principal named ... was not found in the tenant named ..."
This is a known error in BC24 which Microsoft has solved from platform version 24.0.19098.0, which is currently being rolled out to customers.
You will need to re-print the Mobile WMS Connection Guide to get a valid barcode with the correct endpoint once your tenant is upgraded to platform 24.0.19098.0 or later.
Article describing the issue https://www.yammer.com/dynamicsnavdev/#/Threads/show?threadId=2776607520030720 (Require access to Microsoft Viva)
Error: "Failed to login. The address for the endpoint has a wrong format."
For Newland devices it indicates scanning GS1 DataMatrix isn't enabled. Please follow the instructions in the Known Issues below.
Application with identifier <guid> was not found in the directory <directory name>.
Message: AADSTS700016
This is likely a misconfiguration with Set up Microsoft Entra ID for Sandbox Configuration Guide
- Is the Application (client) ID from the App Registration correctly specified in the Configuration Guide in Business Central?
- Does the Directory (tenant) ID from the App Registration match the tenant ID in the Business Central URL?
The reply URL specified in the request does not match the reply URLs configured for the application
Message: AADSTS50011
This is likely a misconfiguration with Set up Microsoft Entra ID for Sandbox Configuration Guide
- Does the Redirect URL point to https://businesscentral.dynamics.com/ ?
The application '...' (Mobile WMS) has not been authorized in the tenant
Message: AADSTS90099
This is likely a misconfiguration with Set up Microsoft Entra ID for Sandbox Configuration Guide
- Is the "API permissions" configured correctly?
Internal server error
This can mean a variety of things.
If you are using Device Licenses for the users, check the Microsoft 365 Admin Center and make sure the Device Users Group have been created and that users have been added to the particular group;
https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/deployment/licensing
Known issues
Honeywell
- No know issues
Zebra
- No know issues
Newland
To enable GS1 DataMatrix barcodes in Mobile WMS you will need to scan the barcode below:
(The Mobile WMS Connection Guide contains a GS1 DataMatrix with the e-mail of the configured user)
Then check the “exec script” box and click “OK”.
