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Problems

 When  1. When you are trying to remote control a device and the device screen does only show the Waiting for Screen, see below.

Solutions

If you are logged in Mob2, PartnerMob2 or PartnerMobi:

2. When you are trying to remote control a device, a message pops up: "This device already has an active remote control session" and pressing the left- Ctrl keys do not work - see below.

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Solutions

1. Select the device in MobiControl
2. Select Send Script
3. SelectScript Type: Legacy
4. Select Remote Control Fix (Can also be called 'Waiting for Screen Fix')
5. Click button Send Script

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The device will turn black and then re-connect. Afterwards, you should be able to remote control.

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If you are logged in Mobi: https://mobi.taskletfactory.com/MobiControl/WebConsole/

1. Select the device in MobiControl
2. Select Send Script
3. Select Waiting for Screen Fix
4. Click button Send Script

The device will turn black and then re-connect and then you should be able to remote control

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The Remote Control option is missing for a mobile device

If there is not an option to choose Remote Control in the Device Actions menu, it is usually because the device is missing a device plugin.

To solve this, you can choose the Install Device Plugin option to install the plugin. After the plugin is installed you will be able to find the Remote Control option and remote control the device as normally.

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