Problem
The application is not showing me the required information or it is not working as intended.
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The Mobile Document Queue List is a great place to look as it contains all the Requests from the Mobile Device and the corresponding Responses Answers from the ERP system.
Typically, as a set of Request Requests and Response Answers is sufficient in order to fast-track the problem resolution process.
Solution
| Panel |
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Open the ERP System- Search for Mobile Document Queue List and in the result, list click on Mobile Document Queue List
- Order the list by for instance Created Time or filter it on a specific Document or User in order to find the proper row of data
- Select the line and get the Request + Answer and export them as XML
- Add the documents to the ticket you are creating or use them to getting get the required knowledge to solve the issue your self yourself if possible
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For specific information on Business Central, go to Business Central Technical Troubleshooting
See also
| Filter by label (Content by label) |
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| showLabels | false |
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| max | 57 |
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| spaces | TFSK |
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| showSpace | false |
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| sort | modified |
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| reverse | true |
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| type | page |
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| excludeCurrent | true |
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| cql | label = "kb-troubleshooting-article" in ("documentqueue","troubleshooting") and type = "page" and space = "TFSK" |
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| labels | kb-troubleshooting-article |
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