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- Select the payment your payment type and fill in the required information:
Step 5 4 - Get the RMA document in PDF format
- Click on the "Print RMA Document" directly on the Honeywell website to get the RMA document in PDF format.
Step 6 5 - Ship the device
You should read and follow the directions printed in the document very closely.
Ship-To address of the service centre can also be found in the RMA document.
Please print two copies of the packing slip(s) and include one copy on the inside of your return shipment(s) and one copy on the outside of your return shipment(s). Refer to this RMA Number in all communications regarding this issue.
Hardware not covered by a service contract can often have a handling time of 5-6 weeks, and service centre processing will usually be 3-4 weeks.
Please note: The service centre does not guarantee any peripherals included with the hardware.
Things like a stylus, hand strap, and battery should be removed and not sent with the device.
This is very important - Neither the service centre nor Tasklet Factory will cover the loss of hardware peripherals sent with hardware for RMA!
Please print two copies of the packing slip(s) and include one copy on the inside of your return shipment(s) and one copy on the outside of your return shipment(s)
Step 7 6 - Enrollment
- Once the device is back from RMA, raise a ticket with Tasklet for enrollment: https://jira.taskletfactory.com/servicedesk/customer/portal/2/create/42.
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