If your device is no longer covered by either a warranty or service contract, you will have to raise the RMA yourself.

Follow the steps in this guide for how to do that.

Step 1 - Create an account:

To do this, you will need an account for the Honeywell RMA portal; this you can do here: Honeywell Sensing and Productivity Solutions (salesforce-sites.com)

You must enter the required information and set the User Category field as Product User/Customer and the Product category as Productivity Solutions and Services.

Step 2 - login:

Log in with the account you have created:

Step 3 - Create new repair order:

Click "Create RMA" and enter the required fields:
Enter the serial number of the device and fill in the required information

Select the payment your payment type and fill in the required information:

Step 4 - Get the RMA document in PDF format

Click on the "Print RMA Document" directly on the Honeywell website to get the RMA document in PDF format.

Step 5 - Ship the device

You should read and follow the directions printed in the document very closely.
Ship-To address of the service centre can also be found in the RMA document.
Please print two copies of the packing slip(s) and include one copy on the inside of your return shipment(s) and one copy on the outside of your return shipment(s). Refer to this RMA Number in all communications regarding this issue.
Hardware not covered by a service contract can often have a handling time of 5-6 weeks, and service centre processing will usually be 3-4 weeks.
Please note: The service centre does not guarantee any peripherals included with the hardware.
Things like a stylus, hand strap, and battery should be removed and not sent with the device.
This is very important - Neither the service centre nor Tasklet Factory will cover the loss of hardware peripherals sent with hardware for RMA!

Please print two copies of the packing slip(s) and include one copy on the inside of your return shipment(s) and one copy on the outside of your return shipment(s)

Step 6 - Enrollment

Once the device is back from RMA, raise a ticket with Tasklet for enrollment: https://help.taskletfactory.com/

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