Problem
You get a runtime error on mobile with an error message from Business Central.
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The call stack is included in the XML Response which is found in the Mobile Document Queue.
See How-to: Use Mobile Document Queue to Inspect XML, View Request and Response XML and Error Call Stack and Debug
Step 3: Has the system been updated lately
- Has Mobile WMS extension been updated?
- Has the area been changed in recent releases? See Release Notes (Business Central)
- Have you changed any extension code?
- Has Business Central been updated?
- Have you changed setups?
Step 4.1:
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Identify and Uninstall third-party extensions including Partner customization
Partners extend Mobile WMS with their own code. Do you have other extensions installed?
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- Go to: Extension Management
- Select an extension
- Select the three dots
- Select Uninstall
- Does the issue change?
Step 4.2:
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Extensions can affect the system through event subscribers,
Check for any
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Use "Code Coverage" to identify Partner customization
Go to the "Code Coverage" -page.
- Select "Start"
- Provoke the Error/Issue
- Select "Stop"
- Inspect the result for non-base object IDs e.g. 50100
- The ID for Mobile WMS objects are 6181xxx. These are not the ones you are looking for
Step 4.3: Use "Event Subscriptions" to identify Partner customization
Go to the "Event Subscriptions" -page by :
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adding ?page=9510 to your URL.
Example: https://businesscentral.dynamics.com/TenantID/SandboxOrProd/?page=9510
Step 5: Is it isolated to one order or any order?
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- Avoid disrupting the customer's business
- Change data to check whether the issue changes
- Disable/Enable extensions and check if issue changes
- Debug code, see Debugging Cloud sandbox
Step 7: Troubleshoot perfomance using Profiler
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