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The Request and Response -XML also tells you what data is being exchanged between Mobile and BC.
Step 3:
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Uninstall extensions temporarily
Consider doing this in a sandbox (step 6) to avoid disrupting the business.
- Go to: Extension Management
- Select an extension
- Select the three dots
- Select Uninstall
Does the issue change?
Step 4: Has the system been updated lately
- Has Mobile WMS extension been updated?
- Has the area been changed in recent releases? See Release Notes (Business Central)
- Has the area been changed in recent releases? See Release Notes (Business Central)
- Have you changed any extension code?
- Has Business Central been updated?
- Have you changed how the system is set up?
Step
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5: Is it isolated to one order or any order?
- Is it a single document that cannot be processed?
- Can you reproduce the issue by creating new documents? (Using a sandbox, step 3)
Step
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6: Create a "Sandbox" copy of the production
With a sandbox you can:
- Avoid disrupting the customer's business
- Change data to check whether the issue changes
- Dis-/enable extensions and check whether the issue changes
- Debug code
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