When MobiControl keeps asking you to install requests a plugin installation, follow this guide to fix the remote control plugin issue.
Step-by-step guide
- Just close Close all sessions of your web browser.
- Open Control-Panel-> Remove/Uninstall Program, and uninstall ALL "SOTI Remote Control Service" item(s) previously installed.
- Then open your web browser, start the web-console and download it. Before reinstalling the plugin, click on
- " from your PC:
- To reinstall the plugin, start remote controlling a device and make sure to select the "Downloadable Plugin (Legacy)" method.
This will prompt you to download and install the plugin.
- During the installation, click "Advanced":
...
- Choose "Install for all users of this machine" and continue the installation as usual.
When the installation is done, you should be able to remote control devices again.
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Apparently, every timewhenever your server has beenis patched/upgraded, there is a possibility thata new RC plug-in is neededremote control plugin may be needed, and the problem seems to come back. Just repeat the above procedure to getinstall the latest RC plug-in properly installedplugin, and everything should workswork fine again. |
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