Versions Compared

Old Version 2

changes.mady.by.user Maria Jose Avila

Saved on

compared with

New Version 3

changes.mady.by.user Maria Jose Avila

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. Just close all sessions of your web browser. 
  2. Open Control-Panel-> Remove/Uninstall Program, and uninstall  ALL "SOTI Remote Control Service" item(s) previously installed.  It will be even better if you reboot your computer. 
  3. Then open your web browser, start the web-console and download and install the remote plug-in as usual. 
  4. If the remote control session does not start,  close all sessions of the web-browser and then restart it again.
  5. it.
  6. Before reinstalling the plugin, click on "Advanced":

Image Added

   

     5. Choose "Install for all users of this machine" and continue the installation as usual.


Image Added 

   



Info
  1. Apparently, every time your server has been patched/upgraded, there is a possibility that a new RC plug-in is needed and the problem seems to come back.  Just repeat the above procedure to get the latest RC plug-in properly installed and everything should works fine again.If after these steps have been done, Mobicontrol still asks you to download a plugin, make sure to install the plugin as administrator. 


Filter by label (Content by label)
showLabelsfalse
max5
spacesTFSK
showSpacefalse
sortmodified
reversetrue
typepage
cqllabel in ("mobicontrol","remotecontrol") and type = "page" and space = "TFSK"
labelsMobiControl RemoteControl

...