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Typically, a set of Requests and Answers is sufficient in order to fast-track the problem resolution process.
Solution
| Panel |
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Open the ERP System- Search for Mobile Document Queue List and in the result, list click on Mobile Document Queue List
- Order the list by for instance Created Time or filter it on a specific Document or User in order to find the proper row of data
- Select the line and get the Request + Answer and export them as XML
- Add the documents to the ticket you are creating or use them to getting get the required knowledge to solve the issue yourself if possible
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| Filter by label (Content by label) |
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| showLabels | false |
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| max | 57 |
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| spaces | TFSK |
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| showSpace | false |
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| sort | modified |
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| reverse | true |
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| type | page |
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| excludeCurrent | true |
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| cql | label in ("documentqueue","troubleshooting") and type = "page" and space = "TFSK" |
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| labels | kb-troubleshooting-article |
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