Problem
After the enrollement, where the scanner is in Mobi controlMobiControl, the scanner appears with a white screen and on the top it says: "User Action Pending"; see the picture of a TC20 with the problem below:
Solution
To do the start up, without trying to enroll again.
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The following worked on a TC20:
- Leave the lockdown menu
From the “Start Mobile WMS” screen do the following: For Android: “long press” the back button and click administrator, and select administrator use the code “192837” For Windows: click the menu button and select administrator use the code “192837”
- Press back button until you reach the screen shown below:
 - Press "Let's Go"
- Choose "start as fresh"; NB: Do not pick reset on any of the screens!
- Go through the setup, without setting any codes or creating user specific settings, just press "skip" buttons or "next" without changing anything.
- Then Accept license and services agreements
- The scanner will then "update"; what ever it says next does not matter as long as you are allowed to continue, since nothing will be changed as the scanner has already been setup doing the enrollment.
- You should now be back at the main screen, where you can select"Mobile WMS".
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